Welcome to the EZ-Link NFC FAQ section. Please refer to the following sections for your related enquiry:
29. Who do I call when I have problems using my NFC-enabled mobile phone?
If it is pertaining to:
- NFC ez-link purse related enquiries, please call our Customer Service hotline at 6496 8300, Monday to Sunday, 8am to 6pm excluding public holidays
- Other bank account services, please call your respective banks
- Phone or SIM troubleshooting, please call your mobile network operator
Troubleshooting Scenarios
Scenario 1:
You are making a retail purchase at a merchant outlet that accepts EZ-Link NFC payment. However, the cashier disallows the payment mode as he/she is not familiar with this new payment product.
What you should do…
You should gently inform the cashier:
- That this is a new payment mode which is similar to ez-link payment. The only difference is that there is no physical card. Instead, the payment facility has been embedded onto your mobile phones.
- Payment to the retail outlet will be made via ez-link transactions
Thereafter, a successful transaction is recognised by the receipt that is printed after the payment is made.
Scenario 2:
You are making a purchase at a merchant outlet that accepts contactless forms of payments. However, the contactless payment reader is not detecting your NFC-enabled phone after repeated tries.
What you should do…
Attempt the transaction again by:
- tapping your NFC-enabled phone at another angle
- tapping your NFC-enabled phone at a varied distance
- holding your NFC-enabled phone for 2-3 seconds at the contactless payment reader
If the problem still persists, please make payments via another method.
