FAQs – Problems in using the EZ-Link NFC SIM

Welcome to the EZ-Link NFC FAQ section. Please refer to the following sections for your related enquiry:

32. Who do I contact when I have problems using my NFC-enabled mobile phone?
For NFC ez-link purse related enquiries, please call our EZ-Link Customer Service hotline at 6496 8300, Monday to Sunday, 8am to 6pm excluding public holidays.


For SIM troubleshooting, please call your respective Mobile Network Operator (M1/ SingTel/ StarHub).


For mobile phone-related issues, please contact the mobile phone manufacturer accordingly.



33. Can I get my EZ-Link NFC SIM card replaced if the ez-link purse on it is corrupted?
Please contact your mobile network operator (M1/ SingTel/ StarHub) to ascertain the problem of your NFC SIM Card.



34. If I am making a purchase at a merchant outlet that accepts contactless forms of payments but the contactless payment reader is not detecting your NFC-enabled phone after repeated tries. What should I do?
You can attempt the transaction again by:

  • Tapping your NFC-enabled mobile phone at another angle
  • Tapping your NFC-enabled mobile phone at a varied distance
  • Holding your NFC-enabled mobile phone for 2-3 seconds at the contactless payment reader

If the problem still persists, please make payments via another method.